FAQ

  • How do I order a cake?

Go to the tab that says “Quote Form” and fill out the form. All the information on the form is necessary for me to give you an accurate quote. I will review your information and email you with a quote. After receiving and accepting the quote, pay the retainer (Non-refundable 50% of the total order) to reserve the date the cake is needed. The date is officially reserved for you only after I receive your retainer.



  • How far in advance do I need to order a cake?

At least 3 weeks. Every cake is unique so I have to make sure there is enough time for designing your custom order and to get any additional supplies needed for your custom cake.

  • How much does a cake cost?

Since every cake is different (ie. flavor, size, decorations) there is not a set price list of custom cakes. Each cake order has to be assessed on the details that the customer would like for their customized cake.​ Decorated cakes usually start at $130.

 

  • How can I pay for my cake?

We will email you an invoice from The Square to make your credit card payments online. You can also pay by PayPal or by cash. We can accept card payments in person or over the phone, a receipt will then be sent to your email.

 

  • When can I change or cancel an order and not get penalized?

The required 50% retainer is NON-REFUNDABLE. Any changes or cancellations to this order must be made no later than (14) days prior to delivery/pick-up. Some changes would require an additional fee. If canceled (7) days or less, the customer is required to pay the remaining balance.

 

  • Do you deliver?

Yes, I do deliver. I’m located in Boynton Beach and will deliver to Palm Beach and Broward counties. There is a delivery charge of $1.00 per mile from Boynton Beach. And, of course, there is always the option of free pick-up.

  • How do I pick-up and transport a cake?

When picking an order up, call, or text when outside and we will bring the cake to your vehicle. Please be ON TIME or you will get charged a late pick-up fee. Place the cake or cupcakes on the floor of the vehicle. That way if you have to brake suddenly the cake will be ok instead of falling off of a seat. Try to keep the cake out of direct sunlight because some colors like lavender will fade. Keep the car as cool as you can when driving with the cake inside.

 

  • Are your cakes made from scratch?

Yes, they are. Our cakes are made with quality ingredients and are fresh. They are not mass-produced like many supermarkets. They are made to order, to ensure quality.

 

  • Do your cakes taste good?

I love this question. Of course, they taste good, I would not sell a bad tasting cake. I love to eat cake so I want to make sure that not only will my cakes look great, but taste great also. I have a few select flavors because I test out my recipes and only make what I feel has been perfected.  Still not convinced? Just take a look at our review page and read real testimonials from my customers.

  • How do I handle a buttercream cake?

Buttercream cakes should be taken out of the fridge a couple of hours before eating. That helps the cake soften by coming to room temperature. That ensures a better texture of the cake when consuming. Please keep buttercream cakes from outside unless it is cooler than 70 degrees. We use real butter and cream so it will melt in hot temperatures. It can stay in a well air-conditioned room for a few hours and maintain its condition.  When cutting into the cake, it is advised to use a sharp knife to have cleaner cuts.

  • What is fondant?

Fondant is a candy dough made of a thick creamy sugar paste that can be rolled out to cover or decorate a cake. We use it to portray a more polished look for cakes which helps make decorations, you wouldn't normally be able to do with regular frosting. In my opinion, it tastes a bit like marshmallows. Some people like to eat it and some just want it for the look of it on a cake.



  • How do I handle a cake with fondant?

Fondant cakes should be kept refrigerated until a couple of hours before the event; mainly to ensure the look of the cake, and that the decorations remain the way it was designed. It can stay in a well air-conditioned room for a few hours and maintain its condition. As far as quality and taste, your cake will not spoil sitting out of the refrigerator at your event. When cutting into the cake, it is advised to use a sharp knife to have cleaner cuts. The longer the cake is out of the refrigerator, the more difficult it may be to cut clean slices because the cake has softened.



  • I have allergies, do you make gluten-free and/or dairy-free cakes?

No, I do not.  If you have any allergies please discuss with me because my ingredients or machinery may have come in contact with nuts, milk, and wheat products.

 

  • Do you offer free tastings?

We do not offer free tastings. Tastings are reserved only for large wedding cakes. The tastings are $15 for two people, if the customer places an order then the $15 will go toward the balance of the cake. The flavors will be only my regular cake flavors unless otherwise arranged. I would have to be notified when making the appointment on how many guests will be attending. An additional $10 is required per extra persons.

POLICIES

Payment

A non-refundable retainer of 50% of the total cake cost is required to hold the delivery/pick-up date to consider it an order. The retainer is due once the customer places the order. For orders $100 or less the full amount must be paid immediately. Customers can pay online using an invoice that will be sent via email or pay by credit card over the phone or cash in person. We accept Visa, Mastercard, American Express, and Discover but we DO NOT accept personal checks, money orders, or eChecks. The remaining balance is due seven days before the delivery/pick-up. Any changes or cancellations to this order must be made no later than (14) days prior to delivery/pick-up. Some changes will require an additional fee. If an order is canceled (7) or fewer days before cake(s) are due, the customer will still have to pay the entire balance of the cake. If an order was made in a week or less Keisha Cakes will need the total amount of the order to be paid in full as soon as the customer receives the quote and rush charges may apply.
 

Delivery
Keisha Cakes charges $1.00 per mile from Boynton Beach, FL to the delivery site. If the client is not at the location on time Keisha Cakes is not responsible for the condition of the cake. Florida is known for its heat and that does not agree with cake. Please be at the location on time when delivery is scheduled. In case of an unavoidable occurrence, such as a car accident or poor road conditions during delivery, Keisha Cakes cannot be held liable for more than the price of the cake described in the order. If the cake is not delivered or irreparably damaged, a full refund will be given for the price of the cake. The client will provide an address to location and to inform Keisha Cakes of any gated communities, limited or difficult parking, adverse road hazards, and/or obstacles that may hamper the delivery and quality of finished cake(s).

 

Client Pick-Up Disclaimer
If the customer chooses to pick-up their cake, they MUST be on time to receive the cake. Failure to pick up the cake at the said time (within 10 minutes of scheduled time) will result in a late charge and having to pick it up at a later time more convenient to Keisha Cakes. The pick-up option is free of charge. Keisha Cakes is not responsible for the condition of cake(s) following the release of cake(s) to the client. Please note: excessive jarring during transportation of cake(s) due to potholes, road construction, or unseen road conditions, could damage the finished product to an unstable and undesirable state. It is best to place the cake flat on the floor of the car if possible.

 

Internet Cake Photos
Keisha Cakes can duplicate photos of other cakes from the internet but may not be exactly identical because we put our own artistic take on them. We pride ourselves on our artistic abilities and will do everything to ensure your cake will look as close to the inspiration as possible. Also, pictures of our cakes on our website or on our Facebook business page may sometimes look smaller or larger than in-person so therefore we are not held responsible for a cake looking “small” or “big” because of the perception of a photo. We make the appropriate size according to how many people the cake needs to feed. Color matching is not a precise science and different sugar products take color differently. Keisha Cakes will do everything possible to make the colors to the client's requests. Please provide color swatches for very specific colors. Sometimes it is not possible to make 100% perfect color match because some colors are just not achievable using food-grade dyes.

 

Care for Fondant Cakes
Fondant cakes should be kept refrigerated until a few hours before the event; mainly to ensure the look of the cake, and that the decorations remain the way it was designed. It can stay in a well air-conditioned room for a few hours and maintain its condition. As far as quality and taste, your cake will not spoil sitting out of the refrigerator at your event. When cutting into the cake, it is advised to use a sharp knife to have cleaner cuts. The longer the cake is out of the refrigerator, the more difficult it may be to cut clean slices because the cake has softened
. It can stay in a well air-conditioned room or outside on a cool day (70 degrees or cooler) for a few hours and remain in good physical condition. The longer the cake is out of the refrigerator it may not make clean cut slices because the cake is moist and the fondant gets softer with warmer temperatures. Keisha Cakes is not responsible for the condition of the cake after it's been sitting outside of the fridge (ex. air bubbles in fondant or anything sagging).

 

Cake Set Up

As your cake decorator, I agree to deliver the described cake in a timely and agreed-upon manner. I will set up the cake on the table instructed by the client. Cakes can be very heavy and require a perfectly level and sturdy table and cake stand. Keisha Cakes is not responsible for any damage caused by tables or cake stands that were unable to withstand the weight of our cakes or improperly installed. Once cakes are set up, they are not intended to be moved until served. Keisha Cakes is not responsible for damage caused by others after the cake is set up. Keisha Cakes will take a photo of the cake(s) after set up with a timestamp. 

 

Outdoor Event 

Keisha Cakes is not responsible for the condition of cake(s) following a set-up at an outdoor event due to the effects of outdoor weather conditions (temperature, humidity, precipitation, etc.) products such as icings, fillings, decorations, etc. may not hold up and cannot be insured past satisfactory delivery and set-up.

 

Fresh Flowers

In case of fresh flower usage on the cake, the responsibility of the flower safety and safe food practices will rest with the florist and not with Keisha Cakes. The person placing this order should obtain a notice of plant safety from the florist.

 

Photography

Keisha Cakes reserves the right to take and use photographs of your cake(s) and desserts, before, during, and after set up, including scene type photos of the event location, to use for marketing, advertising, and promotional purposes, without compensation to the customer.

 

Rental Equipment

All rental equipment items (cake stands & parts, etc.) will be for a (1) day period: the day of the event. The equipment must be returned up to (3) days after the event. A late fee of $10 per day will be imposed for each day the items are late. Should any parts not be returned, or are damaged in any way, the renter will be responsible for the cost of replacing the broken piece (if possible) or the entire item. All rented items and their replacement value will be listed with the agreement.

 

Emergencies, Natural Disasters, and Viruses

Keisha Cakes is operated by Keisha Gaines and is currently the only one that makes the cakes and deliveries. So in the case of an emergency or illness with her or close family member we will try to make sure the customer still gets their cake but if it is not able to, then the customer will get notified and a full refund will be given. In the event of a natural disaster (ex. Hurricane, flood, etc.) there is no guarantee we can still make or deliver your cake. If not possible then the customer will be notified and issued a full refund if the cake was not already made. In the case of a pandemic, Keisha Cakes reserves the right to shut down the business.


Food Allergies

Ingredients or machinery may have come in contact with nuts, milk, and wheat products. Please advise the decorator of any food allergies at the time of order. Keisha Cakes will not be held responsible for any guest at events that are allergic to any ingredient. It is the responsibility of the customer to inform any guest of cake flavor and/or that it may have come in contact with nuts, milk, and wheat products.

Non-Toxic Cake Decorations

Some metallic (gold and silver) dusts or glitters used on the outside of the cake for decorating maybe considered non-edible but they are non-toxic. Those decorations should not be consumed. If you have any concerns about any of those non-toxic decorating items please let the decorator know before paying the 50% retainer fee so changes can be made to the design if necessary.

 

Serving Slices

We use Wilton’s method of slices per cake guide to determine how many slices are in each cake. If the cake is cut using the instructions from Wilton then the customer should get the necessary amount of slices. Keisha Cakes is not responsible for how the cake is cut at an event. The links provided will give instructions on how to properly cut party cakes and wedding cakes.

 

How to cut a party cake: http://www.wilton.com/cakes/cake-cutting-guides/party-cake-cutting-guide.cfm

How to cut a wedding cake: http://www.wilton.com/cakes/cake-cutting-guides/wedding-cake-cutting-guide.cfm

Refund Policy

Due to the nature of products being handcrafted, time-consuming, edible works of art customized for each individual order, we are unable to offer any refunds, credits, or exchanges. As an aesthetic appeal, cake flavor, and texture are all subjective qualities, they will not be honored for refund requests. ALL SALES ARE FINAL.

Privacy Policy

This privacy policy discloses the privacy practices for www.keishacakes.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

What choices are available to you regarding the use of your data.

The security procedures in place to protect the misuse of your information.

How you can correct any inaccuracies in the information.

 

-Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to deliver an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

-Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and delivery address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

 

-Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

   • See what data we have about you, if any.

   • Change/correct any data we have about you.

   • Have us delete any data we have about you.

   • Express any concern you have about our use of your data.

 

-Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

-Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (561) 336-0534 or via email.

Policies updated 7/26/2020

© 2020 by Keisha Cakes LLC

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