A non-refundable retainer of 50% of the total cake cost is required to hold the delivery/pick-up date to consider it an order. For orders $100 or less the full amount must be paid. The retainer is due once the customer places the order. Customers can pay online using an invoice that will be sent via email or pay by credit card over the phone or cash in person. We accept Visa, Mastercard, American Express, and Discover but we DO NOT accept personal checks, money orders, or eChecks. The remaining balance is due five days before the delivery/pick-up. Any changes or cancellations to this order must be made no later than (14) days prior to delivery/pick-up. If order is cancelled (4) or less days before cake(s) are due, customer will still have to pay the entire balance of the cake. If an order was made in a week or less Keisha Cakes will need the total amount of the order to be paid in full as soon as the customer receives the quote and rush charges may apply.
Keisha Cakes charges $1.00 per mile from Boynton Beach, FL to delivery site. If client is not at location on time Keisha Cakes is not responsible for the condition of the cake. Florida is known for it’s heat and that does not agree with cake. Please be at location on time when delivery is scheduled. In case of an unavoidable occurrence, such as a car accident or poor road conditions during delivery, Keisha Cakes cannot be held liable for more than the price of the cake described in the order. If cake is not delivered or irreparably damaged, a full refund will be given for the price of the cake. The client will provide address to location and to inform Keisha Cakes of any gated communities, limited or difficult parking, adverse road hazards, and/or obstacles that may hamper the delivery and quality of finished cake(s).
Client Pick-Up Disclaimer
If the customer chooses to pick-up their cake, they MUST be on time to recieve the cake. Failure to pick up the cake at said time (within 10 minutes of scheduled time) might result in having to pick it up at a later time more convenient to Keisha Cakes. The pick-up option is free of charge. Keisha Cakes is not responsible for the condition of cake(s) following release of cake(s) to client. Please note: excessive jarring during transportation of cake(s) due to potholes, road construction, or unseen road conditions, could damage the finished product to an unstable and undesirable state. It is best to place cake flat on the floor of the car if possible.
Internet Cake Photos
Keisha Cakes can duplicate photos of other cakes from the internet but may not be exactly identical because Keisha Cakes did not make them. We pride ourselves on our artistic abilities and will do everything to insure your cake will look as close to the photo as possible. Also pictures of our cakes on our website or on our Facebook business page may sometimes look smaller or larger than in person so therefore we are not held responsible for a cake looking “small” or “big” because of the perception of a photo. We make the appropriate size according to how many people the cake needs to feed. Color matching is not a precise science and different sugar products take color differently. Keisha Cakes will do everything possible to make the colors to clients requests. Please provide color swatches for very specific colors. Sometimes it is not possible to make 100% perfect color match because some colors are just not achievable using food grade dyes.
Care for Fondant Cakes
Fondant cakes should be kept refrigerated until time of event. Mainly to ensure the look of the cake and decorations stays the way it was designed. It can stay in a well air conditioned room (72 degrees or cooler) for a couple of hours and remain in good condition. As far as quality and taste your cake will not spoil sitting out of the refrigerator at your event. When cutting into the cake it is advised to use a sharp knife to have cleaner cuts. The longer the cake is out of the refrigerator it may not make clean cut slices because the cake is moist and the fondant gets softer with warmer temperatures. Keisha Cakes is not responsible for the condition of the cake after it's been sitting outside of the fridge (ex. air bubbles in fondant or anything sagging).
Cake Set Up
As your cake decorator, I agree to deliver the described cake in a timely and agreed-upon manner. I will set up the cake on the table instructed by client. Cake is heavy and requires a perfectly level and sturdy table and cake stand. Keisha Cakes is not responsible for any damage caused by tables or cake stands that were unable to withstand the weight of our cakes or improperly installed. Once cakes are set up, they are not intended to be moved until served. Keisha Cakes is not responsible for damage caused by others after the cake is set up. Keisha Cakes will take a photo of the cake(s) after set up with a timestamp.
Keisha Cakes is not responsible for the condition of cake(s) following set-up at an outdoor event due to the effects of outdoor weather conditions (humidity, heat, precipitation, etc.) products such as icings, fillings, decorations, etc. may not hold up and cannot be insured past satisfactory delivery and set-up.
In case of fresh flower usage on the cake, the responsibility of the flower safety and safe food practices will rest with the florist and not with Keisha Cakes. The person placing this order should obtain a notice of plant safety from the florist.
Keisha Cakes reserves the right to take and use photographs of you cake(s) and desserts, before, during and after set up, including scene type photos of the event location, to use for marketing, advertising, and promotional purposes, without compensation to customer.
All rental equipment items (cake stands & parts, etc.) will be for a (1) day period: the day of the event. The equipment must be returned up to (3) days after the event. A late fee of $10 per day will be imposed for each day the items are late. Should any parts not be returned, or are damaged in any way, the renter will be responsible to the cost of replacing the broken piece (if possible) or the entire item. All rented items and their replacement value will be listed with the agreement.
Emergencies and Natural Disasters
Keisha Cakes is operated by Keisha Gaines and is currently the only one that makes the cakes and deliveries. So in the case of an emergency or illness with her or close family member we will try to make sure the customer still gets their cake but if it is not able to, then the customer will get notified and a full refund will be given. In the event of a natural disaster (ex. Hurricane, flood, etc.) there is no guarantee we can still make or deliver your cake. If not possible then the customer will be notified and issued a full refund if the cake was not already made.
Ingredients or machinery may have come in contact with nuts, milk, and wheat products. Please advise decorator of any food allergies at time of order. Keisha Cakes will not be held responsible for any guest at events that are allergic to any ingredient. It is the responsible of the customer to inform any guest of cake flavor and/or that it may have come in contact with nuts, milk, and wheat products.
Non-Toxic Cake Decorations
Some metallic (gold and silver) dusts or glitters used on the outside of the cake for decorating maybe considered non-edible but they are non-toxic. Those decorations should not be consumed. If you have any concerns about any of those non-toxic decorating items please let the decorator know before paying the 50% retainer fee so changes can be made to the design if necessary.
We use Wilton’s method of slices per cake guide to determine how many slices are in each cake. If the cake is cut using the instructions from Wilton then the customer should get the necessary amount of slices. Keisha Cakes is not responsible for how the cake is cut at an event. The links provided will give instructions on how to properly cut party cakes and wedding cakes.
How to cut a party cake:
How to cut a wedding cake:
Due to the nature of products being handcrafted, time-consuming, edible works of art customized for each individual order, we are unable to offer any refunds, credits or exchanges. As aesthetic appeal, cake flavor, and texture are all subjective qualities, they will not be honored for refund requests. ALL SALES ARE FINAL.
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
-Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to deliver an order.
We request information from you on our order form. To buy from us, you must provide contact information (like name and delivery address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
-Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
*Policies as of 5/20/18